Returns & Exchanges

Return window

Most items can be returned or exchanged within 7 days of delivery, as long as they're unused, unworn, and in their original packaging.

How to start a return

1. Sign in and open My Orders.
2. On a delivered order, choose Return or exchange, pick the items and tell us why.
3. We'll review it and email you. Once approved, we'll arrange for the item to come back to us.

Can't sign in, or ordered by phone? Reach us through the Contact page or at hello@shohojepai.com with your order number, and we'll start it for you.

Refunds

Once we've received and checked the item, we send your refund. Orders paid with bKash are refunded to the same bKash account. Cash on Delivery orders are refunded by bKash, cash or bank transfer, whichever suits you. You'll see the refund amount and date under the order in My Orders.

Non-returnable items

Items marked as final sale, or items that show signs of use, damage, or missing original packaging, aren't eligible for return.

Exchanges

Want a different size or colour instead? Choose Exchange when you start your request and tell us what you'd like. We'll send the replacement once your item is back with us, subject to stock.